I'm Sorry

Perception is often each person's reality whether that reality is true or not. Your perception of a situation is going to dictate your response more than the actual reality of it.

"Who is wise and understanding among you? Let him show it by his good life, by deeds done in the humility that comes from wisdom" (James 3:13-14).

Had an issue yesterday where I unintentionally called on a customer who uses another sales rep from the company....I got called in and reprimanded by my manager, and offered up an apology along with a" it won't happen again."

We all see things through our own set of glasses at times. Men view things differently than women. Bosses see things differently than employees. One ethnic group will see a situation totally different than another. Our life experiences, our past treatment of circumstances and our personalities all contribute to how we view situations in daily life.

Whenever conflict arises from viewing things differently there is really only one way to resolve the difference. Usually the other person is offended by the tone of the other more than the position that is taken. If the other person is offended, we can only offer a few words: "I'm sorry.